52 – Rapport with Jenny Rudolph


So we all need to get along in simulation debriefing, right? 

So easy to say, and yet rapport building can be difficult in any group, let alone one that has just been confronted with their own performance 

Jenny Rudolph from the Center for Medical Simulation was our guest in discussing this concept, prompted by a recent article and editorial in Simulation in Healthcare. 

In our discussion, we step through the ‘rapport framework’ – face sensitivities, sociality rights, interactional goals – and how it might apply to our debriefing conversations. We reflected on many of the concepts discussed in our first interview with Jenny on psychological safety.  http://simulationpodcast.com/2016/10/14/ep-4-safe-container-simulation/ 

Jenny offered theoretical insights from Carl Rogers and Milton Erickson, as well discussion of as a more contemporary take from Kim Scott in Radical Candor. 

We discussed how voice and body language contribute enormously to rapport, and finish with conjecture about how to manage cultural differences in debriefing conversations. We touched on Peter Dieckmann’s work in this area as highlighted on Simulcast Journal club – http://simulationpodcast.com/2017/10/03/simulcast-journal-club-podcast-8-september-wrap/  

And more recently as published here 

 

References 

Auerbach, Marc, Cheng, Adam, Rudolph, Jenny W. Rapport Management: Opening the Door for Effective Debriefing. Simulation in Healthcare: February 2018 – Volume 13 – Issue 1 – p 1–2 

https://journals.lww.com/simulationinhealthcare/Fulltext/2018/02000/Rapport_Management__Opening_the_Door_for_Effective.1.aspx 

Loo ME, Krishnasamy C, Lim WS. Considering face, rights and goals: a critical review of rapport management in facilitator-guided simulation debriefing approaches. Simul Healthc 2018;13(1):53–61. 

https://www.ncbi.nlm.nih.gov/pubmed/29076968 

 


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7 thoughts on “52 – Rapport with Jenny Rudolph

  • Ashwini Amaratunga

    Thank you Vic and Jenny – I really really enjoyed the podcast. Loved the Meta moments they really help with understanding the concepts you we talking about and making them memorable. So much of this applies to delivering feedback in general. I have recently been involved in helping senior registrars prepare for their fellowship exams and attempting to give them constructive feedback, and tailoring it to the individual – your advice really and amazing insights are incredibly useful. THANK YOU!!!

    • Victoria Brazil Post author

      Thanks Ash. It really was a fun time recording it.
      Some have presumed we set up those meta-moments – not so !
      (maybe they were spectators taken in by our ‘trick’ at dasSMAC)

      vb

  • Mike Spurr

    Great stuff Victoria and Jenny. Whilst you focus primarily on Simulation based education in your talk, this podcast reminds me of the key role that psychology plays in learning and building successful communication and insight technique. I’m involved with the challenging task of assisting University undergrad students of Medicine and Nursing to develop ‘professional thinking, communication and behaviour’ knowledge and skills. I’ll spread the word of this podcast to role models (teachers) and our future practitioners (students).

  • Lisa Young

    I come back to this podcast time & time again & I pick up another little useful nugget every time I listen! So much useful information for teaching, learning, & communicating with each other. Thank you so much Vic & Jenny.